PCI Communications
When so many businesses come and go but you have figured out what it takes to successfully run a company for 45 years, people want to know what the magic formula is. How did you ride the ebb and flow of declining economies and still come out strong? What did it take to build your customer base, solidifying relationships that would flourish for decades? And, in this digital age, how did you transform your business plan along the way to remain relevant? These are all questions the folks at PCI Communications are happy to tackle. A family-owned publishing company in Ellenton, PCI strives to make each and every customer feel like one of their own, and their business model continues to thrive today.
Customer testimonials are an effective way to communicate a client’s satisfaction with a product or service. At PCI Communications, they take pride in knowing many of their clients have been with them since the beginning and relish in the numerous shining commendations from people they have worked with. Some of their professional relationships span nearly 50 years; quite novel by today’s standards. Weighing heavily upon providing outstanding service, PCI balances this remarkable level of service with an incredible product. Their high-quality directories are found throughout 200 communities in Florida. Residents enjoy the convenience of both online directories and beautiful, easy-to-read printed versions to keep in the home. In addition to their exposure in hundreds of communities throughout the state, PCI also prints the local monthly magazine, Next Gen, and prints all of the materials for the Early Learning Coalition of Manatee County.
With a full press in the back of the shop, PCI shares the printing processes with local students through a program called Project Teach. They have a heart for non-profits and this level of care for the community coupled with a stellar product, has earned them the 2016 Manatee Chamber of Commerce Small Business of the Year. Their dedicated staff is ready to exceed your expectations and dazzle you with some of the most eye-catching printed materials available. They understand the absolute necessity of having an A-rated directory and with 45 years’ experience their product and services are honed to near-perfection.
Over the years, PCI Communications has seen the benefits of being involved with IBE Barter Exchange Program. Through mutually beneficial trades, they have been able to gain new clientele and to provide them with quality directories and other printed materials. Though not a retail center, and primarily in the directories business, they welcome residential and professional clientele and have done many specialized projects for IBE members. They have an ongoing relationship with Veteran Air Heating & Air Conditioning and have used Snider Painting and Brock 360 Pest Solutions for maintenance around the office.
In keeping with their superior level of customer service, PCI Communications also feels strongly about loyalty to their employees and making sure they feel appreciated for the hard work they do on behalf of clientele. IBE has been vital in assisting with employee-appreciation programs. The employees just love receiving restaurant QR certificates as recognition for a job well done. Many holiday parties and gifts have been paid for via IBE and for a company that has maintained a great bottom line for 45 years, savings like these have been a huge part of their success.